Privacy Policy

Introduction

HeySegment ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Business Information: Business name, website URL, industry, and other details you provide to use our services.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and time spent.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions and analyze usage patterns.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Improve, personalize, and expand the Service.
• Communicate with you, including for customer support and updates.
• Process transactions and send related information.
• Monitor and analyze usage and trends.
• Detect, prevent, and address technical issues or fraud.
• Comply with legal obligations.

Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email delivery).
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission to share your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access, correct, or delete your personal information.
• Object to or restrict the processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@heysegment.com.

Third-Party Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@heysegment.com.